Welcome to the my.bigsunday.org Help Page!
This page is designed to assist you with any basic issues associated with logging-in to your Captain/Volunteer Dashboards. Please follow the instructions below and if you are still experiencing any issues, please do not hesitate to contact us anytime!
Volunteers: Lindsey@bigsunday.org or call 323-549-9944.
Captains: Berenice@bigsunday.org or call 323-549-9944.
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How do I login to my Dashboard? |
First let's make sure you are in the right place! You can always reach the login by clicking the "blue box" on the left under the logo. To be 100 percent sure...always go to my.bigsunday.org first and then click the blue box.
From the login page, use your login ID (your email address) and password that you received after the "Captain First Login" process.
If you never received your "Captain First Login" email with your login ID and information about setting your password, do not worry! Just click here and enter your email address (if you have more than one you may have to try each). You will be sent a temporary password. Now click here to login.
If your login ID is "not found" please contact berenice@bigsunday.org and he will send it your way ASAP or create a new login/password on the spot! You can then use this information to access your Captain Dashboard.
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I've misplaced/forgotten my password. |
Not a problem! Just click here and enter your email address (if you have more than 1 you may have to try each). You will be sent a temporary password. Now click here to login. |
I'm not receiving any emails from Big Sunday. |
There is always the possibility that the emails may be marked as SPAM and sent to your junk mail box. Please make sure to include BigSundayAdmin@bigsunday.org in your acceptable email list (whitelist) or any email from bigsunday.org. If you need help with this or are still having trouble, please contact tech@bigsunday.org and we can help! |
How do I know when somebody has signed up for my project? |
Whenever a volunteer signs up, you should receive a notification via email. When you login to your Captain Dashboard you will be able to see the information for each Volunteer (including how many others they are bringing). |
Where can I find the documents/information I need for my project? |
Login to your Captain Dashboard. At the bottom under "Captain Information and Documents" will be all the information you need for Big Sunday Weekend including handbooks and forms. |
Am I the Captain for my project? How can I tell? |
When you login to your dashboard, look under My Projects. You will see the term "Role". If you are noted as "Captain" then you are indeed the Captain for this project (there can be more than one as well). If you are the captain and it states that you are not, please contact berenice@bigsunday.org and we'll make sure that you are! |
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How do I login to my Dashboard? |
First let's make sure you are in the right place! You can always reach the login by clicking the "blue box" on the left under the logo. To be 100 percent sure...always go to my.bigsunday.org first and then click the blue box.
You should have created a login ID (your email address) and password when you signed up for a project. Use this information on the login page to access your Volunteer Dashboard.
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I'm registered for a project but have misplaced/forgotten my password. |
Not a problem! Just click here and enter the email address you used to sign up with (this is your Login ID). You will be sent a temporary password. Now click here to login. |
I'm not receiving any emails from Big Sunday. |
There is always the possibility that the emails may be marked as SPAM and sent to your junk mail box. Please make sure to include BigSundayAdmin@bigsunday.org in your acceptable email list (whitelist) or any email from bigsunday.org. If you need help with this or are still having trouble, please contact tech@bigsunday.org and we can help! |
My Captain (or someone else) has signed me up for a project...how do I obtain a login? |
If someone else has signed you up for a project, there is a great chance you are already in the my.bigsunday.org system! Click here and enter in your email address (if you have more than one you may have to try each). If you are in the system, you will recieve your login/password at the same email address you entered. If you continue to recieve an error, contact nick@bigsunday.org and we can check if you are in the system or create a new login for you on the spot! |
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If anyone is having an issue with the site that is not covered here...please contact us ASAP (this page is still a work in progress)! With any new system there can be unforeseen glitches (Big Sunday Weekend is a HUGE project serving thousands!) and we apologize for any inconvenience experienced with our system. Anything we can do to make your Big Sunday experience fun, rewarding and memorable is our goal so please don't hesitate to contact us (email or phone).
Thank you and we hope this helps to steer you in the right direction!